But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and will give you a complete account of the system and expound the actual teachings of the great explore

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Privacy Policy

  • Privacy Policy: We respect your privacy and will never disclose your personal information or property details to any third party.
  • Communication Policy: We maintain open lines of communication with our clients, promptly addressing any questions, concerns, or special requests.
  • We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning
  • During our estimating walk through of your home, we will want to identify the areas of concern and those that are most important to you. We will evaluate and propose a cleaning plan to complete the job and meet your needs. Copies of our routine plan and service agreement will be given at the time of the estimate. If you would like additional areas that might need service at a later date, please notify us as soon as possible. We ask for four (4) days in advance so that we may adjust the schedule and billing rate to accommodate these changes. While your satisfaction is our primary goal, we thank you in advance for understanding that it is impossible for us to accommodate last minute changes to our cleaning schedule.
  • Schedule Changes or Cancellations: We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify BrightUP two (2) days in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a two (2) day notice a fee of 50% of the charges for that service will be applied. If the scheduled cleaning is not re-scheduled (and skipped) BrightUP may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, we ask that the client notify BrightUP two weeks in advance.
  • Vacations and Holidays – BrightUP will be closed for business when severe weather conditions prevent safe driving conditions and New Years day, Independence Day, Thanksgiving Day, and Christmas day. If your regular cleaning lands on one of these days we will reschedule you to another day. Weekly clients will have first choice of rescheduled dates, then bi-wkly, then monthly. If you will be out of town or on vacation during a holiday week please let our office know as soon as possible to avoid a lock out fee.
  • Referrals: Clients will receive a $35 on their next cleaning service for referring each new customer to BrightUP. This discount becomes effective after the referred customer’s first cleaning
  • Please be certain your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied.
  • For their safety and to comply with Federal OSHA regulations, our cleaning technicians are prohibited from using ladders other than company provided ladders and are instructed to wear shoes in your home. Thank you for understanding.
  • Prior to the cleaning technician’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges
  • If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents
  • BrightUP is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify BrightUP within two (2) days after service. If notification is made past the two (2) day time period, BrightUP reserves the right to deny compensation.
  • For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home.
  • Please secure all pets that are dangerous to our employees inside and outside of your house. BrightUP cannot be responsible for cleaning up after pets.
  • If you have pets and will not be home for the service, we request that they are secured in a crate or a separate room that will not be cleaned for the safety and security of our staff as well as for the comfort of your pet.